Return & Exchange Policy
Thank you for shopping with NexCircuit Electronics. We are committed to providing high-quality electronic products and customer satisfaction. Please read our Return & Exchange Policy carefully before making a purchase.
1. Eligibility for Returns & Exchanges
Customers may request a return or exchange under the following conditions:
- Product received is damaged or defective
- Incorrect item was delivered
- Product has manufacturing defects
- Item is missing accessories or components
To qualify for a return or exchange, the product must:
- Be unused and in original condition
- Include original packaging, manuals, and accessories
- Be accompanied by proof of purchase or invoice
- Be reported within the eligible return period
2. Return & Exchange Timeframe
Customers must request a return or exchange within 7 days of receiving the product.
Requests submitted after the eligible period may not be approved.
3. Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Used or physically damaged products
- Products damaged due to improper installation or misuse
- Custom-made or special-order products
- Software, digital licenses, or downloadable products
- Products without original packaging or accessories
- Clearance or final sale items
4. Exchange Policy
If a product is confirmed to be defective, damaged, or incorrect, we may offer:
- Replacement with the same product
- Exchange for another available product of equal value
- Store credit where applicable
Exchange requests are subject to stock availability.
5. Refund Policy
If an exchange is not possible, eligible refunds may be processed through the original payment method.
Refund processing may take 7–14 business days depending on banks or payment providers.
Shipping charges are generally non-refundable unless the return is due to:
- Wrong product delivery
- Damaged product received
- Verified manufacturing defects
6. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping method when returning products.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us immediately with:
- Order number
- Product photos or videos
- Description of the issue
Our support team will review the request and guide you through the return or exchange process.
8. Order Cancellation
Orders may only be canceled before shipment or processing begins.
Once an order has been shipped or dispatched, cancellation requests may not be accepted.
9. Warranty Information
Some products may include manufacturer warranty coverage. Warranty terms vary by product and manufacturer.
Warranty coverage does not apply to:
- Physical or accidental damage
- Electrical surges or voltage fluctuations
- Unauthorized modifications or repairs
- Improper handling or installation
- Normal wear and tear
10. Contact Information
For any questions regarding returns, exchanges, or refunds, please contact us:
NexCircuit Electronics
Website: https://nexcircuitelectronics.com/
Email: info@nexcircuitelectronics.com
Phone: +91 XXXXXXXXXX